Has anyone else had problems ordering from psofsweden via PayPal? This has happened so many times now and I don’t know what to do. I have been trying to place an order but the PayPal payment window won’t open I keep seeing the circle but nothing happens. If I try to order on my computer and add my EQUI collective code of the month, the code gets accepted but it subtracts 0€ from the price…the code is working just fine on mobile but it does not let me complete the payment. I’ve messaged customer service about this once, they also didn’t know why this was happening and I had to keep trying until it randomly worked. Anyone else have any idea what might be the issue?

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equiisabell

Equestrian PRO

@Caitlin Allen I was also sent to a loading screen a couple of times until I figured out that I had to manually switch back to the tab with my order, answer the captcha quiz and then switch back to the PayPal tab and then it works - it’s all quite confusing for some reason. But I tried again and it did end up forwarding me to PayPal today which is good. It is however annoying that this seems to be happening so often!

12/09/24-20:32

equiisabell

Equestrian PRO

@AndreeaT I’ve allowed all pop-ups and double checked all the settings. I usually have to try another day and then it ends up working - I was able to place this order today. But it is a tad annoying if it happens often 😕

12/09/24-20:29

Keep exploring the community!